Terms and Conditions

Sales, products, returns, complaints…

Table of Contents:
Article 01 – Definitions
Article 02 – Identity of Health treatments
Article 03 – Applicability
Article 04 – Offered products
Article 05 – The contract
Article 06 – Right of withdrawal
Article 07 – Costs in case of withdrawal
Article 08 – Exclusion of right of withdrawal
Article 09 – The price
Article 10 – Compliance and warranty
Article 11 – Delivery and implementation
Article 12 – Payment
Article 13 – Complaints
Article 14 – Disputes
Article 15 – Additional or different terms

Article 1 – Definitions
In these terms and conditions the following definition shall apply:
Withdrawal period: the period during which the consumer can exercise his right of withdrawal;
Consumer: the natural person, not acting in as a representative of a business, who enters into a contract with the entrepreneur;
Day: calendar day;
Duration transaction: a contract concerning a range of products and / or services, the supply and / or purchase of which is spread over a period of time;
Durable medium: any means that enables the consumer or business to store information adressed to him personally in a way that future consultation and unaltered reproduction of the stored information is possible.
Right of withdrawal: the ability for consumers to waive the contract within the reconsideration period;
Entrepreneur Health-treatments: the natural or legal entity that supplies products and / or remote services to the consumer;
Distance contract: an agreement in which, within the framework of an organized system developed by the entrepreneur for the selling of products and / or services at a distance, all communication concerning the agreement is conducted by means of distance communication;
Technology for distance communication: a means that can be used to conclude a contract, without the consumer and entrepreneur having come together physically.

Article 2 – Identity of Health-treatments
Name : www.health-treatments.com
account number : NL77INGB0006939081
Address : ING Bank NV
PO BOX 1800
1000 BV Amsterdam
The Netherlands
Phone number: 0031621346040
E-mail: info@Health-treatments.com

Article 3 – Applicability
These Terms and Conditions apply to every offer of Health-treatments and to any agreement reached at a distance between Health-treatments and consumer.
Before concluding a distance contract, the text of these general conditions are made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, the consumer will be informed that theTerms and Conditions are available for inspection with Health-treatments will be sent at the request of the consumer as quickly as possible without any charge.
If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these Terms and Conditions be made available to the consumer electronically in such a way that they can be stored on a durable medium by the consumer in a simple way. If this is not reasonably possible, before the distance contract is concluded, the consumer will be informed of where the Terms and Conditions can be found in electronic form or that they, at the request of the consumer, will be sent electronically or otherwise without charge.
In the event that, in addition to these Terms and Conditions, specific product or service conditions apply, the second and third paragraphs shall apply, and in case of conflicting terms the consumer can always rely on the applicable provisions that are most favorable for him.

Article 4 – Offered products
If an offer has a limited duration or subject to conditions, this will be explicitly mentioned in the offer.
The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If Health-treatments uses images of products, these images are a true representation of the products and / or services. Obvious mistakes or errors in the offer are not binding for Health-treatments.
Each offer contains such information, that it is clear to the consumer what rights and obligations, are attached to the acceptance of the offer. This concerns in particular:
the price including taxes;
any costs of delivery;
how the agreement will be concluded and which actions this will require;
whether the right of withdrawal is applicable;
the method of payment, delivery and execution of the contract;
the period for accepting the offer, or the period within which Health-treatments guarantees the price;
whether the agreement after is filed after the conlclusion, and if so in what way these consumer can consult this file;
the way in which the consumer, before the conclusion of the contract, can monitor and if necessary edit his personal details;
any languages in which the contract can be concluded;
the codes of conduct to which Health-treatments is subject and the manner in which the consumer can consult this code of conduct.

Article 5 – The contract
The agreement is established, subject to the provisions of paragraph 4, at the time the consumer accepts the offer and meets the imposed conditions.
If the consumer has accepted offer electronically, Health-treatments will immediately confirm acceptance of the offer electronically. Until receipt of this acceptance has not been confirmed by Health-treatments, the consumer may rescind the contract.
If the agreement is created electronically, Health-treatments will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, Health-treatments will take appropriate safety precautions.
Health-treatments can – within the boundaries set by the law – investigate whether the consumer can meet payment obligations, as well as all facts and factors that are important to a sound conclusion of the distance contract. If Health-treatments is justified, based on this investigation, not to enter into the contract, he is entitled to refuse an order or to attach special conditions.
Health-treatments will supply with the product or service the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
the visiting address of the establishment of Health-treatments where the consumer can lodge complaints;
the conditions and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information on guarantees and after-sales service;
The information listed in Article 4 paragraph 3 of these Terms and Conditions, unless Health-treatments already provided this information to the consumer prior to the execution of the agreement;

Article 6 – Right of withdrawal
When purchasing products, the consumer can cancel the contract without giving any reason within 14 days. This period commences on the day following receipt of the product by the consumer or a representative which was previously designated by the consumer andannounced to Health-treatments.
During the period the consumer will treat the product and packaging with care. He will only unpack or use the product as necessary to assess whether he would prefer to keep it. If he exercises his right of withdrawal, he will return the product with all accessories and – if reasonably possible – in their original condition and packaging to Health-treatments in conformity with the instructions provided by Health-treatments.

Article 7 – Costs in case of withdrawal
If the consumer exercises his right of withdrawal, Cost for sending back and the shippingcost is for the consumer (except if it was the mistake of Health-treatments).
If the consumer has paid an amount, Health-treatments will refund this amount as soon as possible but no later than 30 days after the return or cancellation.

Article 8 – Exclusion of right of withdrawal
Health-treatments can exclude a consumer from the right of withdrawal to the extent provided in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if Health-treatments has stated this clearly in the offer, at least in time for the conclusion of the contract..
Exclusion of the right of withdrawal is only possible for products:
that have been produced or modified by Health-treatments in accordance to the specifications of the consumer;
that are clearly personal in nature;
which by their nature can not be returned;
that rapidly decay or become obsolete;
whose price depends on fluctuations in the financial market outside Health-treatments’s control;
for individual newspapers and magazines;
for audio and video recordings and computer software of wich the consumer has broken the seal.

Article 9 – The price
During the period mentioned in the offer prices of the products and / or services will not be increased, except for price changes resulting from changes in VAT rates.
Notwithstanding the preceding paragraph, Health-treatments can offer products or services whose prices are subject to fluctuations in the financial market over which Health-treatments has no influence, with variable prices. These fluctuations and the fact that the price may be influenced by them, are stated in the offer.
The listed prices include VAT.

Article 10 – Compliance and Warranty
Health-treatments guarantees that the products and / or services meet the contract, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and existing legal provisions and / or government regulations on the date of the conclusion of the contract. If agreed upon before the contract is concluded, Health-treatments also ensure that the product is suitable for other than normal use.
Any waranty provided by Health-treatments, manufacturer or importer does not affect the statutory rights and claims that the consumer under the contract may assert against Health-treatments.

Article 11 – Delivery and implementation
Health-treatments will exercise the greatest possible care in receiving and in the execution of orders.
The place of delivery is the address that the consumer has made known to the company.
Subject to what is stated in Article 4 of these Terms and Conditions, Health-treatments will execute any accepted orders with due speed, but within at the most 30 days, unless a longer delivery has previously been agreed upon. If the delivery is delayed, or if an order is not or only partially carried out, the consumer will be notified of this no later than 30 days after the order was placed. In this case the consumer has the right to cancel the contract without penalty and be entitled to compensation.
In case of dissolution in accordance with the preceding paragraph, Health-treatments will refund the amount that consumer has paid as soon as possible but no later than 30 days after dissolution.
If delivery of an ordered product proves impossible, Health-treatments will endeavor to provide a replacement product. Before delivery the consumer will be informed in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of any returns will be borne by Health-treatments.
The risk of damage and / or loss of products rests upon Health-treatments up to the moment of delivery to the consumer or a representative of the consumer which was pre-designated and announced to Health-treatments previously, unless otherwise expressly agreed.

Article 12 – Payment
Unless otherwise agreed, owed payments by the consumer need to be paid within 14 days of the start of the period referred to in Article 6 paragraph 1.
If a prepayment is agreed upon, the consumer may not assert any rights regarding the execution of the order or service(s), before this advance payment has been made.
The consumer has the duty to report any inaccuracies in the supplied payment details to the entrepreneur immediately.
In case of default by the consumer, Health-treatments, subject to legal restrictions, has the right to charge the customer for all reasonable costs that were communicated to the consumer in advance.

Article 13 – Complaints
Health-treatments has a well-publicized complaints procedure and resolves any complaints under this procedure.
Complaints about the execution of the agreement should take be submitted to Health-treatments promptly, fully and clearly described, after the consumer has discovered the defects.
Complaints submitted to Health-treatments will be answered within a period of 14 days from the date of receipt. If a complaint takes a foreseeable longer processing time, then Health-treatments will respond within the period of 14 days with a message confirming receipt and indicating when the consumer can expect a more detailed answer.
If the complaint can not be resolved by mutual agreement this creates a dispute that is subject to the dispute procedure outlined below.

Article 14 – Disputes
On agreements between Health-treatments and the consumer on which these general Terms and Conditions are applicable, only Dutch law applies.

Article 15 – Additional or different terms
Additional provisions or provisions which differ from these Terms an Conditions must not disadvantage the consumer and must be recorded in writing or in such a way that they are available to the consumer in an accessible manner and can be stored on a durable medium.

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